To ensure the continuity of the implementation of ISO 9001:2015 concerning quality management and service quality improvement, the Faculty of Public Health (FPH) Universitas Indonesia (UI) Faculty Administration Center (PAF) on 27 and 28 October 2022 has carried out an Internal Quality Audit. Internal Quality Audit (AMI), carried out in all work units with a team of auditors consisting of internal auditors representing all work subunits at FPH UI. This time the AMI is different from the previous AMI because it has integrated the clauses of ISO 9001:2015 with ISO SMAP 37001:2016. The results of the Internal Quality Audit are discussed in the Management Review Meeting (RTM) forum which is the venue for evaluating the suitability and effectiveness of the implementation of the quality management system.
The Management Review Meeting which took place offline on Thursday, 10 November 2022 was attended by faculty leaders, managers, and subunit coordinators. RTM takes place in the Professor’s Meeting Room, Building G FPH UI. RTM discussed 5 main agendas: 1) the results of the 2021 surveillance audit in the form of a discussion of a summary of findings and observations along with follow-ups, 2) internal issues and external issues, mainly related to the FPH PAF agenda to undergo SMAP ISO 37001: 2016 certification, 3) complaint service through an application e-complaints and application improvement updates, 4) Internal Quality Audit results in 14 work subunits, 5) presentation of satisfaction survey results.
The meeting was chaired by the Deputy Dean for Resources, Ventures and General Administration, Dr. Milla Herdayati, S.K.M., M.Si. In his remarks, Dr. Milla appreciates all work units who continue to maintain and consistently implement work unit POB both internally and externally. “In the near future FPH UI will undergo certification for SMAP ISO 37001:2016. The performance of the faculty in maintaining the continuity of the implementation of quality management in ISO 9001: 2015 is a convincing provision, that in the future we can carry out these two ISOs together,” said Dr. Milla.
RTM this time discusses 3 findings and 34 observations in all work subunits whose completion will be monitored within a certain period according to the commitment of the work subunit concerned. This completion will be monitored by the Non-Academic Quality Assurance Unit (UPMNA) prior to the nearest AMI in 2023.
An encouraging note from the AMI results that were raised at the RTM this time was the use of information systems in various applications implemented in work subunits. Utilization of information systems like this is a measure that shows continuous improvement in PAF FPH UI. Utilization of this information system is applied to mail administration activities by making e-dispositions, space lending applications and several other applications. (sfh)
