FPH UI as a Public Service Delivery Unit (UPP) always strives to provide excellent service to customers and improve services on an ongoing basis. One of the efforts to improve services carried out since the beginning of 2023 is providing access to infrastructure for customers from vulnerable groups. Vulnerable groups include pregnant/breastfeeding women, the elderly and people with disabilities, children, mothers with children, victims of natural disasters and victims of social disasters.
Vulnerable groups are customers who have the same rights to access services and information. FPH UI provides equal services for every member of society, including vulnerable groups, by providing vulnerable group-friendly infrastructure. Providing friendly facilities for vulnerable groups is FPH UI’s effort to actively participate together with the government in providing inclusive services.
The provision of facilities for vulnerable groups at FPH UI includes special parking areas, guiding blocks, ramps, handrails, assistive devices (wheelchairs, canes, and crutches), priority waiting areas, special counters, special toilets, children’s play area, lactation room, aids for the blind and deaf, as well as Faculty Service Unit staff who are able to communicate via sign language for deaf customers. Apart from that, FPH UI also has supporting services, namely the Nutrition Consultation Service (Kozi) which empowers students in the Undergraduate Nutrition Study Program.
Increasing facilities that are friendly to vulnerable groups is also carried out by FPH UI by involving the Indonesian Association of Disabled People (PPDI) Branch Representative Council (DPC) Depok City. On August 23, 2023, FPH UI specifically invited PPDI DPC Depok to provide input on the vulnerable group friendly facilities and infrastructure that had been provided.
FPH UI’s commitment resulted in an award from KemenPAN-RB as the first Faculty/State University in Indonesia to receive an award as the best Public Service Provider (UPP) unit providing public service infrastructure friendly to vulnerable groups from a group of Ministries/Institutions, along with 50 work units others throughout Indonesia. The award was given by the Minister of State Apparatus Empowerment and Bureaucratic Reform (PANRB) Abdullah Azwar Anas, on Tuesday, November 21, 2023, symbolically to representatives of the award recipients. Link https://www.menpan.go.id/site/berita-terkini/beri-penghargaan-penedia-sarpras-ramah-komunikasi-rentan-terbaik-intansi-government-dibangun-hadirkan- jasa-inklusif.
This award was obtained after going through a monitoring and evaluation process for the provision of infrastructure for vulnerable groups in 2023 carried out internally (by the Ministry of Education, Culture and Technological Research and externally (by the Ministry of Administrative and Bureaucratic Reform). Monitoring and evaluation have been carried out on 226 UPPs within the ministry/institution, provincial government, and district/city government. Based on monitoring results, there were 50 UPPs in the Best UPP category, 55 UPPs in the Very Good category, 56 UPPs in the Good category, and 49 UPPs in the Fair category, while as many as 16 UPPs did not meet the assessment criteria.
“Referring to several government regulations such as Government Regulation (PP) Number 42 of 2022, Minister of Education and Culture Regulation Number 48 of 2023 (concerning the obligation of formal schools to accommodate and facilitate the needs of students with disabilities) and especially Minister of Administrative and Bureaucratic Reform Decree Number 1041 of 2022 (concerning service delivery units the best public in providing friendly infrastructure for vulnerable groups), and with the support of UI leadership, the Faculty of Public Health, University of Indonesia (FPH UI) has committed to increasing guarantees of access to appropriate and adequate services for all vulnerable populations who are campus residents or who interact with UI campus world.” said the Dean of FPH UI, Prof. Dr. Mondastri Korib Sudaryo, MS., D.Sc.
Furthermore, Prof. Mondastri said that, “As proof of this commitment, representing the University of Indonesia, FPH UI has made a Decree from the Dean of FPH UI number 183/SK/F10.D/UI/2023 concerning Determination of Public Service Standards which includes services for vulnerable groups and then follows the process monitoring and evaluating facilities and infrastructure friendly to vulnerable groups. Thank God, in this monitoring and evaluation process, FPH UI became the only faculty in Indonesia to receive this honorable award from the Ministry of Administrative and Bureaucratic Reform. “Hopefully this will be a strong source of motivation to build empathy and better service quality, especially for vulnerable groups on the UI campus, especially at FPH UI which we love,” said the statement from the Dean of FPH UI, Prof. Mondastri Korib Sudaryo, for the award won by FPH UI.
